Course Booking Conditions

Delegate substitution

It is possible to substitute an alternative delegate on any course at no additional cost, provided:

They meet the pre-requisites of the course and their completed application form is received no later than two working days before the start of the course.

In this instance an e-mail will be sent to confirm the replacement delegate has been accepted onto the course. An additional charge may be made for any course materials if they are not transferred from the original delegate.


By Delegates

Cancellations need to be confirmed in writing. The following refunds will apply to cancellations:

  • Cancellation more than 28 days before the course date – 100% refund (less the cost of any materials or other costs incurred)
  • Cancellation 11-28 days before the start of the course – 50% refund
  • Cancellation within 10 days of the start of the course – No refund

By RedKite Training Solutions

 In the unlikely event of your course having to be cancelled we will advise you as soon as this change is known. We will offer alternative dates or, at your request, a refund, less the cost of any materials already supplied to you.

Data Protection

Course participants’ details are stored for the purpose of recording attendance on courses, providing statistical information and maintaining training records. We do not share your details with any other organisation other those needed to produce your certificate.